I've covered enterprise technological know-how for in excess of twenty five several years, As well as in that time I've reviewed many services and products and penned an analogous quantity of development and Assessment stories. My to start with position in journalism was with PC Magazine

“Through the Samanage Neighborhood, cell phone calls, Reside chat and social networking, Samanage workforce users are literally just a simply click away to reply thoughts and take opinions.”

“Agents can easily monitor tickets and communications about incidents,” he explained. Junior directors tend to be on the forefront to acquire immediate problems from customers, so we thought this comment is stating a lot regarding the application.

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Its capability to streamline guidance workflows, boost visibility throughout IT operations, and provide fantastic buyer aid have attained the program one among our principal awards.

Samanage adheres to the knowledge Engineering Infrastructure Library (ITIL), which implies it athletics a list of capabilities that support it professionals adhere to ITIL best techniques when delivering help expert services in large IT operations. Considering that we reviewed irt very last calendar year, it's also adopted an up-front pricing coverage exactly where it accustomed to call for you to connect with a revenue particular person so that you can even get an easy quote.

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Perhaps the commonest beneficial remarks about Samanage is its responsible customer help. “We could Get in touch with them by means of chat, e-mail, telephone… the options give us many flexibility,” outlined a single of many glad prospects.

There’s absolutely nothing distinctive concerning the Knowledge Base–look for, tags, edit, documentation are all normal functions–other than to state that it’s backed by a reputable ITIL-compliant backend.

Yet one more, who ever hopes to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee information routinely when we want it.

within the 1990s, but I've also created for other company technologies publications, including Laptop Shopper

Samanage isn't so preferred with out a reason. It scored really superior within our exam of support desk software expert services and our our review crew was impressed Along with the attributes and good quality of service supplied by this Resource.

There's also a thing Samanage calls "chance detection." This is not a security Resource constantly seeking code holes or electronic invaders, nonetheless. Alternatively, It is determined by the info Samanage gathers as being a helpdesk and asset management Software where it employs that information and facts to keep track of very best procedures, expiring licenses, and here identical information That may compromise your IT Group from the monetary or agreement point of view.

A fast repair for This is often to offload the mundane very little duties from IT support and make a self-provider portal. Most helpdesk methods supply this feature, Samanage integrated. Although not all are ITIL-Qualified, so they absence comprehensive support catalog abilities that Samanage attributes.

Taking away the chaos of several Alternative necessities, Samanage clients can confidently and simply evaluate incidents, projects, and assets in just one area.”